20 Quick Xbox One Tips You Need To Know
Microsoft has made great pains to resolve a lot of the problems that first plagued the Xbox One since its launch, and after near-monthly updates it’s clear the company isn’t going to shirk its responsibilities in getting us the best experience possible, but that doesn’t mean our consoles are problem-free. In an attempt to tackle whatever assistance you might need when it comes to your Xbox One, we’ve answered twenty of the common (and some less common) problems that gamers might need to solve.
Why is the Xbox Media Remote not working?
If you own the official remote control for the Xbox One – and if you watch a lot of television through the console, then you should – then you could encounter a problem where the console won’t respond to your button presses. It’s likely that this is due to the fact that you have Kinect unplugged, which also acts as the IR blaster needed to detect the button presses from the control. So plug in the Kinect, or buy a separate IR blaster cable and hook it up to the Xbox One.
Using ‘Xbox, on’ doesn’t work. help?
Having trouble getting your Xbox One to turn on via voice commands? Sadly any amounts of customisation you do in the Kinect settings and setup won’t work when the console is powered down, so here’s some of the things you need to be aware of.
- The right settings
It might sound a bit obvious, but make sure you’ve got the necessary settings turned on in the Kinect and Power options screens – because if you’ve got it on power saver mode, chances are Kinect won’t be listening.
- Quiet now
Audio cancellation is not active while the Xbox One is in standby mode, which means any background noise won’t be filtered out by the machine – in other words sounds like a loud fridge, air conditioning or even general chatter will be enough to drown out your ‘Xbox, on’ command.
- Going the distance
The further you are from the Kinect, the harder it will be to hear you – even if it can normally hear you from the same spot while the Xbox One is switched on. The audio detection is in its most basic form during standby, so don’t expect Kinect to strain to hear.
Why am I getting problems with Instant On?
For one reason or another some games, such as Tomb Raider, suffer from some sound problems – in particular the game’s sound dropping whenever you exit to dashboard. It doesn’t affect everyone, but it is a common problem for those who are using the Instant On feature – sadly there’s no solution (besides quitting the game and reloading), so if you want to play Tomb Raider you’ll have to avoid using Instant On sadly.
How do I hard reset the Xbox One?
Here’s a great tip to first try should you encounter a problem on the Xbox One: hard reset it. What that means is completely clearing the console’s cache of data to keep it fresh on the next restart. It won’t delete anything installed on the hard drive, it’ll just clear all that temporary data that gets clogged up.
- Step 1
First hold the power button down for ten seconds. Obviously the console will beep when you first press it, but hold it down anyway since this will force it to hard reset and shut down ‘properly’.
- Step 2
Once the console has shut down, leave it for another ten seconds. If you want to be thorough, you can also unplug the power cable from the back of the console – thus completely resetting the system’s cache.
- Step 3
The final step is simple; just switch the Xbox One on again. You’ll be greeted with the green Xbox screen once you do and the console will run as normal. It might not fix the problem you’ve been having, but it’s a good first fix to attempt – regardless of the issue.
I’m having multiplayer connection trouble, how can I fix this?
With the internet you can have any number of reasons that this is happening, but the simplest fix is to ensure your NAT Type is ‘Open’. To achieve this, access your router’s settings through a PC or Mac and disable and re-enable UPnP. If you still encounter problems, look for a DMZ option and use this for your Xbox One. Restarting the Xbox One between each router change will also help reset settings.
How can I share images from my PC to my Xbox?
Some of you may want to show friends and family the photos stored on your PC on the full screen of your TV, but not have to transfer them all over. Well, download the OneDrive app on Xbox One, then sign into the OneDrive website on your PC and upload the photos you’d like to appear here. Providing you use the same email on the website as your GamerTag, your images will automatically be available on the Xbox One.
My disc is stuck in the Xbox One, how can I get it out?
You’ll need to be very careful here, but there is a manual eject button hidden on the left-hand side of the console. Look for a yellow sticker behind the vents on the left-hand side of the console (if you’re facing the disc drive). To the right of this is a tiny hole; using something like an uncoiled paperclip, insert a prong into the hole to press a button inside. This will cause the disc to eject, which you can then take out with your fingers. Again, be very careful.
Why won’t the Xbox One read my game disc?
There could be a couple of problems with this, but before you declare your Xbox One as broken, try first initiating a hard reset. It may be as simple a fix as that. After that, ensure that the console is positioned horizontally (the Xbox One should not ever be positioned standing up). Lastly, check that other discs – test a Blu-Ray, DVD and a CD – work correctly: if they do, your game disc should be cleaned and retested before deciding that the console is faulty, but if other discs don’t work, then the Xbox One’s laser has broken and needs to be repaired.
Twitch isn’t letting me broadcast, what do I need to do?
There are three different settings that you need to look into before the Twitch app will allow you to successfully broadcast.
- Privacy Settings
Look for ‘Privacy and online safety’, then make sure that ‘See if you’re online’ is set to ‘Everyone’ and that ‘Broadcast gameplay’ is set to ‘Allow’. Without these, the console’s inherent privacy settings will block Twitch from streaming.
- Profile Presence
While you may want to pick and choose whether you appear online or not, if you are choosing to appear offline, then you won’t be able to broadcast through Twitch. In your Profile, switch your presence to ‘Online’.
- Allow Broadcasts
It might sound obvious, but you’ll also need to make sure that the Xbox One is set up to even allow broadcast streaming in the first place. Under ‘Preferences’ in Settings, make sure the ‘Allow broadcasts and Game DVR’ option is checked.
Who can I share my digital games with?
Each digital game comes with two licences: one for your own account and another for your ‘home’ Xbox One. Whichever machine is registered as your only home console will allow everyone signed into that Xbox to play your downloaded games. On any secondary Xbox One you are signed into, however, your games can only be accessed while you are signed into your GamerTag.
Why are my Xbox One controller’s batteries dying so quickly?
Interestingly, the Xbox One control has an infrared signal built in, and if the controller is not in line of sight of your console’s Kinect it will continually activate as it looks to position it in the room. This can be blocked by anything from furniture, cushions and even your own body. The repeated infrared activations uses up battery power more often, so try to keep the controller constantly in the line of sight of your Kinect sensor.
How can I get the best TV picture for my Xbox One?
Your TV will have its own settings outside of each of the game and console settings, but it can be hard to know what to change. Follow the TV setup walkthrough in the Settings screen to help you pick the right brightness, contrast and various other important settings on your TV by providing you with a series of instructions. Once set up you shouldn’t need to do it again, but it’s there if you do.
I’m not using Kinect, how can I…
- …access Xbox Snap?
Double tap the white Xbox button in the centre of the controller to open up the Snap function. This circumnavigates the Kinect requirement, and allows you to access further features from there.
- …use Game DVR?
After opening Snap, you can then choose Game DVR. Here you’ll be able to pick how long the game recording is, but remember that the game itself will stop running while in Snap mode – so make sure you pick sensibly.
- …sign in?
You can sign in (or switch users) at any time by pressing the Xbox button on the controller and navigating to the top of the home screen to the sign in option in the top left corner. From here, pick your GamerTag or create a new user.
- …skip a song in Xbox Music?
There are two ways you can do this. Open up the Xbox Music app (pin it to your home screen to make this process quicker) and manually skip the song with the options on screen. If you have the Xbox Media Remote, you will also need to buy an IR cable to replace the one built into the Kinect.
- …invite a friend to a party?
You’ll first need to find the friend you want to invite in the Friends app, which can be accessed quickly from the left-hand tile on the home screen. Once found, push right until you find the option to ‘Invite to party’.
Can I play Xbox 360 games on Xbox One?
Backwards compatibility is not possible on the Xbox One. This means that it is impossible to play Xbox 360 games and use Xbox 360 peripherals (even official ones, like the original Kinect sensor) on the new Xbox One console. You can, however, plug your Xbox 360 into the Xbox One through the HDMI In port, allowing you to access your back catalogue through the Xbox One without have to faff about with switching HDMI cables or input channels.
Why can I not update my Xbox One?
Microsoft is regularly releasing system updates to improve the Xbox One’s usability. Before downloading an update, make sure that you have enough space to install it (if you don’t, then just delete a rarely-played game, if you can), and try to connect to the internet through a wired connection – to prevent the internet from dropping out while downloading. If you’re still receiving an error code then there could be a problem with the console itself; in this case, it’s not an easy fix and you’ll need to speak to Microsoft support.
Why is Kinect detecting movement that isn’t there?
This occasional problem can sometimes have the Xbox One detect motion through the Kinect device while you (and anyone in the room) is stationary, quietly watching Netflix or something. The problem is that sometimes Kinect is detecting other appendages (usually feet) as hands. An option has been included in the Settings menu to disable Kinect gesture detection during video playback, so if you get this often simply activate that.
This feature was taken from issue 115 of X-One magazine, which you can purchase digitally or in print now. Also, check out the latest issue, 116, out now, which features a massive Halo exclusive, an essential guide to Minecraft and the latest impressions on Batman: Arkham Knight.